Have a question about Weddings*n*Whimsy or it’s products? Check out our frequently asked questions below!
- Can your products be customized to my event theme/colors?
Yes! I can customize any of my designs to suit your needs and if none of my designs suit you I can create something completely custom for you – just ask!
- Can I order items in different sizes than described?
I can usually customize items to a smaller or larger size as needed – just ask first! Enlarging the item may result in a slight price increase.
- How long does it take to print and ship my order?
Orders are typically shipped within 7-14 days of receiving approval of the final proof(s).
- My wedding is (tomorrow/in a few day/in a few weeks), can I still order and get the items on time? Do you do rush orders?
Yes – but this is on a case by case basis. It would depend on what & how much is being ordered and how busy my schedule is at the time!
Typically orders are printed and shipped within 7-14 days of receiving approval of the final proof. Orders in which the event date or item is needed is 2 weeks or less may result in a 20% rush charge plus the cost of upgrading to a faster shipping service.
I always do my best to accommodate even the most last minute of orders but all I can guarantee is how fast I can design, print and ship. Once the product is out of my hands I have no control over the shipping times. (Priority Mail ~ 2-3 Days and Express Mail ~ Overnight(to most areas in US) is available upon request!)
- Do you take returns?
Due to the customized nature of my products there are no returns or refunds unless there is a mistake/typo that wasn’t present on the final approved proof. Please look over the final proof/example e-mailed to you carefully!
- What if the colors aren’t as I had imagined when I receive my order in person?
Colors may vary between what you see online and your actual printed product so I cannot guarantee that the color you see on your monitor will match the printed product. The calibrations of your monitor and what type of computer you use can affect how the colors appear online when viewing the final proof. If you are concerned about color, I recommend requesting a sample print so you can be sure that your item is the color you are expecting. There are no returns/refunds because the color you ordered does not match your monitor!
- What fonts do you have available? Can you use (specific font name) in the design?
You can view a list of fonts I currently use often in my designs here (click!).
If you have a specific font in mind not seen in that list ask me about it! I may already have it or I may be able to get it for use in your design.
- What paper do you use for your products? Can you print on ivory/colored/shimmered paper instead?
I typically use a heavy 80lb bright white cover stock for my items (Which is slightly heavier/thicker than your typical 110lb card stock).If you would prefer your items to be printed on something else ask me for pricing. There will be an upgrade fee but I try to keep it as minimal as possible. I try to always keep a subtle ivory, a white linen textured paper stock and a pearl white shimmer stock on hand at all times for these upgrades but I can special order a huge variety of other colors/textures if there is enough time before your event! As always – just ask!